Get in Touch

TBL Group customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Post

119b Dukesway, Teesside Industrial Estate, Stockton-on-Tees, TS17 9LR

Telephone

07507 916483

Email

info@tblgroup-uk.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details
  • Addresses
  • Purchase or account history
  • Payment details (including card or bank information for transfers and direct debits)
  • Credit reference information
  • Account information
  • Website user information (including user journeys and cookie tracking)
  • Records of meetings and decisions
  • Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details
  • Addresses
  • Payment details (including card or bank information for transfers and direct debits)
  • Purchase history
  • Account information, including registration details
  • Information used for security purposes
  • Marketing preferences

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details
  • Addresses
  • Marketing preferences
  • Location data
  • Recorded images, such as photos or videos
  • Purchase or viewing history
  • Website and app user journey information
  • Records of consent, where appropriate

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details
  • Address
  • Payment details
  • Account information
  • Customer or client accounts and records
  • Financial transaction information
  • Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • TBL Group has a legitimate business interest in collecting and using personal information where reasonably necessary to provide, manage and improve our warehousing, storage, transport, e-commerce fulfilment and third-party logistics (3PL) services. We process relevant personal information to respond to enquiries, prepare quotations, communicate with customers and prospective customers, manage business relationships, coordinate logistics operations, arrange deliveries, provide customer support and ensure the efficient delivery of our services. The information we collect may include names, business contact details, job titles, delivery contact information and correspondence relating to our services. We only collect information that is relevant and necessary for the specific purpose.
    • Benefits of Processing Personal Information – Processing this information enables TBL Group to provide reliable, responsive and efficient services, maintain effective communication, fulfil customer requirements and support the smooth operation of supply chains. It also allows us to respond to business enquiries, develop customer relationships, improve our services and communicate relevant information about our warehousing and logistics solutions where permitted by applicable data protection and marketing legislation.
    • Balancing Our Interests with Individual Rights – We recognise the importance of protecting personal information and respecting individuals’ privacy. We consider that the benefits of processing limited, relevant business and operational information outweigh the potential risks to individuals, provided appropriate safeguards are maintained. We minimise the information collected, restrict its use to legitimate business purposes, apply appropriate security measures and retain information only for as long as necessary. We do not use personal information in ways that individuals would not reasonably expect or that would have an unjustified impact on their rights and freedoms. Individuals have the right to object to processing based on legitimate interests, and we respect applicable data protection rights, including the right to object to direct marketing at any time. TBL Group is committed to ensuring that its legitimate business interests are balanced fairly with the rights, freedoms and reasonable expectations of the individuals whose personal information we process.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • TBL Group collects and uses personal information to establish, manage and maintain customer accounts and ensure the efficient delivery of our warehousing, storage, transport, e-commerce fulfilment and third-party logistics (3PL) services. This information enables us to process customer enquiries, prepare quotations, manage service agreements, maintain accurate account records, process orders and invoices, coordinate deliveries and communicate effectively with customers throughout our business relationship. We may also use personal information to manage contractual commitments, respond to service queries, resolve issues, maintain financial records and ensure that our services meet agreed customer requirements. Collecting and using relevant personal information allows TBL Group to provide a reliable, responsive and professional service, maintain strong customer relationships and support the efficient management of our customers’ warehousing and logistics requirements. We only collect information necessary for these purposes and take appropriate measures to ensure it is handled securely, accurately and responsibly, with respect for individual privacy.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • TBL Group collects and uses relevant personal information to keep customers and prospective customers informed about our warehousing, storage, transport, e-commerce fulfilment and third-party logistics (3PL) services. This information enables us to communicate important service updates, changes to our operations, new service developments and other information that may be relevant to our customers’ business requirements. We may also use business contact information to share relevant marketing communications, including company news, industry insights, service information and opportunities to benefit from our warehousing and logistics solutions. These communications help us maintain strong customer relationships, respond to changing business needs, raise awareness of our services and provide useful information to organisations that may benefit from working with TBL Group. We aim to ensure that all communications are professional, relevant and appropriate to the recipient. Marketing communications are only sent where permitted, and consent is obtained where required. Individuals can opt out of receiving direct marketing communications at any time. TBL Group is committed to using personal information responsibly, respecting individual preferences and ensuring that information is handled securely and only used for appropriate business purposes.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • TBL Group collects and uses relevant personal information to respond to enquiries, manage complaints, investigate claims and resolve issues relating to our warehousing, storage, transport, e-commerce fulfilment and third-party logistics (3PL) services. This information enables us to communicate effectively with customers, prospective customers and other relevant parties, understand the nature of their enquiries or concerns, investigate circumstances, provide appropriate responses and reach fair and timely resolutions. We may also use personal information to review service performance, address delivery or operational issues, manage contractual disputes, process claims and identify opportunities to improve our services and customer experience. Collecting and using this information helps TBL Group maintain high standards of customer service, fulfil our business commitments, resolve concerns efficiently and build trusted, long-term relationships with our customers. We only collect and use information that is relevant and necessary for these purposes, ensuring that it is handled securely, accurately and responsibly. Information is shared only where appropriate and retained for as long as necessary to resolve the matter and meet applicable business requirements. TBL Group is committed to treating all enquiries, complaints and claims professionally, fairly and confidentially, while respecting the privacy and rights of everyone involved.

For more information on our use of legitimate interests as a lawful basis, you can contact us using the contact details set out above.

Where we get personal information from

  • Directly from you
  • Publicly available sources
  • Previous employers
  • Credit reference agencies
  • Providers of marketing lists and other personal information
  • Suppliers and service providers

How long we keep information

At TBL Group, we only retain personal information for as long as necessary to fulfil the purpose for which it was collected, provide our services and meet our legal, financial and contractual obligations.

Our retention periods depend on the type of information and how it is used:

  • Customer accounts and service records: We retain relevant information for the duration of our business relationship and, where necessary, for an appropriate period afterwards to meet contractual obligations, resolve queries and manage potential claims.
  • Business enquiries and quotations: We retain information for as long as necessary to respond to enquiries, follow up on quotations and manage potential business opportunities. Information is reviewed and deleted when no longer required.
  • Financial and transaction records: We generally retain invoices, payment records and relevant accounting information for six years, or longer where required by applicable legislation.
  • Marketing communications: We retain relevant contact information while there is a valid reason to communicate with individuals, and they have not opted out of receiving marketing. We regularly review our marketing records and remove information that is no longer required, while retaining minimal details where necessary to respect opt-out requests.
  • Queries, complaints and claims: We retain relevant information for the time necessary to investigate and resolve the matter and, where appropriate, for a further period to meet legal or contractual obligations.
  • Warehousing, transport and logistics records: We retain relevant operational and delivery information for as long as necessary to manage our services, maintain accurate records and meet applicable contractual, financial and legal requirements.

We regularly review the personal information we hold and securely delete or anonymise information when it is no longer required. Where information must be retained for longer due to legal obligations, ongoing disputes or other justified business requirements, we ensure it remains appropriately protected.

TBL Group is committed to managing personal information responsibly and ensuring it is not retained for longer than necessary.

Who we share information with

Others we share personal information with

  • External auditors or inspectors
  • Organisations we’re legally obliged to share personal information with
  • Suppliers and service providers

Our website

This section explains how we collect and use personal information through our website, tblgroup-uk.com.

Contact and enquiry forms

When you submit a form on our website, we collect the information you enter, such as your name, company name, email address, telephone number and message. We use this information to respond to your enquiry, provide quotations and follow up on your request. Form submissions are sent to our team by email and may also be stored securely in our website database.

We rely on legitimate interests to respond to business enquiries, or on contract where you have asked us to take steps before entering into an agreement with you.

Spam protection (Google reCAPTCHA)

Our forms use Google reCAPTCHA to protect our website from spam and abuse. reCAPTCHA collects information about your device and how you interact with our website, such as your IP address, browser type and on-page behaviour, and sends it to Google for analysis. We rely on legitimate interests to keep our website and forms secure. Use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.

Cookies and analytics

Our website uses cookies that are strictly necessary for it to work, such as remembering your cookie preferences. With your consent, we also use Google Analytics to understand how visitors use our website, for example which pages are visited, how long visitors stay, and the type of device and browser used, along with an approximate location. This helps us improve our website and services.

Analytics cookies are only set if you accept them through our cookie banner, and we rely on your consent for this. You can change or withdraw your consent at any time through the cookie settings on our website.

Website and email service providers

We use trusted third-party providers to run our website and handle email on our behalf, including our website hosting provider, SMTP2GO (to deliver emails sent from our website), Microsoft 365 (business email) and Barracuda (email security). These providers only process personal information under contract, on our instructions and with appropriate security measures in place.

International transfers

Some of our service providers, including Google, may process personal information outside the UK, including in the United States. Where this happens, we make sure appropriate safeguards are in place, such as the UK Extension to the EU-US Data Privacy Framework, the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: info@tblgroup-uk.com

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

ICO Head Office
4th Floor, No.3 Circle Square
5 Hawkshaw Street
Manchester
M1 7BL

Helpline number: 0303 123 1113
Website: ico.org.uk/make-a-complaint

Last updated: 14 October 2026